Service Advisor

Job Description

Job Description

Overview

We are looking for a motivated, performance driven Service Writer to join our team. The potential for upward mobility in a fast-growing organization and a long, fulfilling career. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service oriented. Automotive background / experience not necessary but interest is preferred.

Responsibilities / Duties

Customer Service

• Put the customer first. Go above and beyond to WOW the customer
• Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied
• Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
• Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
• Follow company procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-ups, etc.
• Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise
• Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed
• Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily
• Manage daily customer callback process to ensure calls are being made & appointments are being set

Sales

Phone

Point of Sales

Center Up Keep

Teamwork / Culture

Qualifications / Skills