Senior Project Manager (UX)

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Program Manager to join our team in your choice of our Chicago or Peoria, IL offices ! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

Our User Experience team is seeking a Senior UX Program Manager to enhance design operations by leading initiatives that improve design throughput, consistency, quality, and transparency. Reporting to the manager of Program Management, you will be responsible for implementing planning, tracking, and reporting mechanisms. You will collaborate with design teams to adopt design processes and guidelines and strengthen connections across product teams. Your role involves working with design, research, product management, and engineering teams to establish scalable approaches that amplify design efforts.

As a Senior UX Program Manager, you will operate with a high degree of independence and ownership in areas where program strategy is still being defined. Your knowledge and experience in product, software, and user experience design will inform your decisions. You have successfully established and managed various design-related processes, resources, and programs that have yielded measurable results.

You are adept at evolving, improving, and simplifying processes that scale across multiple teams and methodologies. You excel at driving clarity and alignment among partners and stakeholders. In this role, you will promote operational excellence, process improvement, and team enablement across design functions, collaborating with cross-functional teams to streamline workflows and optimize work practices.

JOB RESPONSIBILITIES :

• Manage design operations, including intake processes and backlogs.
• Work closely with design managers on prioritization, goal-tracking, and resource planning.
• Drive review cadences, status updates, and timely delivery across product development lifecycles.
• Document and optimize frameworks, standard processes, and best practices for the design teams.
• Establish predictable, repeatable processes that help Studio leaders and contributors prioritize, plan, and execute multiple parallel projects.
• Foster cross-org transparency by working closely with Design, Research, Product, and Engineering leaders to create, maintain and publish reporting and dashboards that share project information and illustrate progress against goals.
• Work with the Manager of Program Management and cross-functional leadership to identify and implement new programs to raise the customer-experience bar for the company’s entire Digital arm.
• Facilitate knowledge sharing and collaboration across UX portfolio teams.
• Create seamless onboarding experiences and team-wide standards for new hires.
• Identify opportunities for training and support resources to enhance the team's capabilities.
• Facilitate cross-functional collaboration between design, business, and engineering teams.
• Provide regular updates and communicate effectively with key stakeholders.
• Escalate issues, anticipate trade-offs, and balance business needs with customer experience constraints.
• Lead design operations : intake, backlog management, and prioritization.
• Collaborate with design managers on goal-tracking and resource planning.
• Drive review cadences and ensure timely delivery across product lifecycles.
• Document and optimize frameworks, processes, and best practices.
• Create and maintain dashboards and reporting tools for transparency.
• Facilitate onboarding, training, and knowledge sharing.
• Escalate issues and manage trade-offs between business and user needs.

EDUCATION & EXPERIENCE REQUIRED :

Bachelor’s degree or equivalent industry experience.

8+ years of successful experience as a Producer, UX Program Manager leading large projects through the full product development life cycle in a large, cross-functional in a user experience or design team.

REQUIRED SKILLS :

Program and Project Management – Leading complex UX initiatives across teams.

Cross-functional Collaboration – Aligning stakeholders and driving clarity.

Process Optimization – Creating scalable, repeatable workflows and frameworks.

Program and Project Management – Leading complex UX initiatives across teams.

Cross-functional Collaboration – Aligning stakeholders and driving clarity.

Process Optimization – Creating scalable, repeatable workflows and frameworks.

Experience with design tools (e.g., Figma, Sketch) and project management tools (e.g., Azure Dev Ops, Confluence, Aha!).

Experience with resource planning and program delivery

Experience managing UX programs and Research integration.

Strong knowledge of project management tools and methodologies (Agile to Waterfall).

Deep understanding and knowledge of human-centered design process.

Experience managing UX programs and working with Design and Research.

Strong ability to effectively manage cross functional projects, dependencies and bottlenecks.

Experience escalating issues and anticipating and making hard trade-offs between business and customer needs.

Excellent written and verbal communication skills.

Ability to work effectively with tight deadlines in a fast-paced environment.

High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.

Strong sense of ownership, urgency, and drive.

SOFT SKILLS REQUIRED :

Strong written and verbal communication.

High attention to detail.

Ability to manage multiple priorities under tight deadlines.

Sense of ownership, urgency, and drive.

Ability to anticipate trade-offs and escalate issues effectively.

BENEFITS :

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

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