OTR Maintenance Coordinator I

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POSITION SUMMARY

The OTR Maintenance Coordinator I will initiate and assist in all over the road service request. As the first point of contact for Oakley Transport’s OTR Maintenance Department, they are responsible for setting a level of excellence through customer service, prioritizing of a Macro 52, and confirming the service request with detailed information for the OTR Maintenance Coordinator II.

The OTR Maintenance Coordinator is responsible for any unit stranded roadside, or where a driver is with the unit not at an approved repair facility, in need emergency service. Must follow policies, Stranded Driver Breakdown Procedure, to ensure repairs are addressed.

ESSENTIAL FUNCTIONS

• Policy for Tire Calls over the Road - Follow this procedure to ensure repairs are addressed.
• Reefer Breakdown Procedure - Follow this procedure to ensure repairs are addressed.
• Product Pump Breakdown Procedures - Checklist, follow to help with pump off.
• AS400 will be used to document all status updates, including date / time and initials of documenter.
• Macro 52 will remain in "RED" until stranded unit has been repaired or towed to an approved repair facility.
• Ability to answer phones and multitask numerous projects at once. Gather pertinent info, and properly document for reference to repair.
• Breakdown Repair Process, follow this guideline to ensure repair process is completed as written.

ADDITIONAL RESPONSIBILITIES

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES