Floor Manager

General Job Duties & Responsibilities : Daily and weekly expectations determined by the AORs (Areas of Responsibilities). Updates to this may be determined by manager team availability and daily schedule. Be present and positive, while being passionately productive and a problem solver. Show initiative and follow through.

Areas of Responsibilities Include, but not limited to : Prepare new hire reviews and annual reviews. Server schedule assistance. Prepare the weekly FOH first-run movie specials sheet for staff. Maintain Lost & Found. Nitehawk Merchandise management / inventory. Participate in interviews and the hiring process for incoming servers. Seasonal and weekly menu changes. Contribute and participate in all FOH staff meetings.

Communicate FOH issues and updates with the management team. Follow up with staff on issues, document issues in personnel files, and issue written and / or verbal warning when necessary.

Floor Management Responsibilities :

• Lead and coach FOH staff to consistently deliver great service and an exemplary guest experience.
• Communicate to FOH staff all theater changes, schedule / theater updates, and menu updates as needed.
• Ensure a welcoming environment for guests and provide efficient, and courteous service at all times. Anticipate and handle guest needs by checking in on theaters and staff working throughout the shift. Enforce Nitehawk’s guest policies and handle disruptive guests as needed.
• Work with Projection, Cinema, Events, Chefs, and kitchen staff on communication needed for smooth service by conducting daily pre-shifts with staff.
• Review event memos and prepare FOH staff. Work with the Event Manager by managing events and communicating event requirements to staff on shift.
• Check Nitehawk’s Info-mail during the shift and respond to general questions in a timely manner.
• Work with all managers to maintain a clean, safe, and DOH compliant facility.
• Responsible for closing shifts, which includes tip pool entries, deposits, bank change, blog entries, and reports.
• This is an evening position, mainly covering our pre-close and closing shifts.