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Field Service Engineer
Field Service EngineerMevion Medical Systems • Morristown, NJ, US
Field Service Engineer

Field Service Engineer

Mevion Medical Systems • Morristown, NJ, US
10 hours ago
Job type
  • Full-time
Job description

Join to apply for the Field Service Engineer role at Mevion Medical Systems

Position Summary

Reporting to a Field Service Manager, a Field Service Engineer will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions. A Field Service Engineer will regularly interact with the customers' professional and technical staff to resolve all operational issues with Mevion products at customer sites.

Responsibilities

  • Operate Proton Therapy System, including troubleshooting and post-service testing.
  • Provide on-site operation support and perform corrective and preventive maintenance of proton therapy equipment and ancillary devices.
  • Communicate system status clearly to customers and Mevion employees.
  • Work on other complex clinical systems related to the Proton Therapy System, including motion control systems, CT scanners, X-ray and radiological devices, and robotic manipulators at customer sites.
  • Ensure Proton Therapy devices perform according to specification; monitor daily treatments and system performance; report improvements or corrections; document all complaints and KPIs.
  • Ensure equipment / systems meet compliance / quality / technical performance / customer satisfaction standards.
  • Maintain equipment / systems according to the maintenance schedule.
  • Troubleshoot PTS equipment (electrical, mechanical, software).
  • Repair equipment / systems and take actions to solve problems; report interventions with necessary detail per facility, RA / QA and FDA regulations.
  • Meet key performance indicators (throughput, customer satisfaction, uptime).
  • Maintain professional knowledge and safety consciousness per Mevion guidelines.
  • Maintain a clean working environment in line with safety and regulatory rules.
  • Maintain calibrated equipment and tooling per specifications.
  • Maintain on-site inventory and other part management duties.
  • Other duties as assigned by Service Management.

Education, Training, And Experience

  • Bachelor of Science or equivalent in Engineering, Physics, or related field preferred, or 4-6+ years of technical experience in the Military or equivalent (e.g., Electronics technicians, mechanics).
  • Experience with radiation therapy equipment is a plus.
  • Electronic / Electrical and Mechanical ability.
  • Experience working with computer interfaces, instrumentation, and control systems.
  • Preferred experience with proton systems.
  • Strong interest in new technology and continuous learning.
  • Computer proficiency and debugging skills.
  • Knowledge of networks and networking techniques.
  • Understanding of imaging systems.
  • Experience with Salesforce or equivalent CRM and productivity software desired.
  • Experience with troubleshooting and data analysis techniques required.
  • Medical Physics experience is a plus.
  • Experience with dosimetry hardware & software.

    • Familiarity With The Following Is a Plus

  • Cooling systems, cryogenics, vacuum systems, PLCs, regulation loops, drivers, sensors, electric motors, high / low voltage equipment.
  • Mechanical system repair and operations of large systems.

    • Must Have The Ability To Learn Within Six Months

  • Learn operating principles and service techniques for subsystems of MEVION equipment.
  • Become proficient in all software, control system elements and user interfaces to MEVION systems.
  • Understand electrical, vacuum, and water-cooling systems of MEVION equipment and hospital infrastructure.

    • Desired Characteristics

  • Self-starter with ability to thrive in a small team with minimal supervision.
  • Detail-oriented with excellent follow-through.
  • Superior customer service mentality.
  • Strong teamwork orientation and ability to contribute to a collaborative work environment.
  • Works well under pressure.

    • Physical And Environmental Considerations

  • Ability to sit and stand for long periods, bend, stoop, kneel and crouch.
  • Ascend / descend ladders and stairs up to 20 feet.
  • Lift / carry / push / pull up to 50 lbs.
  • Good manual dexterity; ability to speak fluent English and hear clearly.
  • Willingness to work off hours, nights, weekends and holidays as needed; more than 40 hours / week often required.
  • Ability to travel for weeks at a time, domestic and international.
  • Work with hazardous materials, radiation-producing equipment, high magnetic fields, high voltages, gases, and radioactive materials.
  • Exposure to high magnetic fields; candidates with pacemakers or similar implants are disqualified; other implants evaluated case-by-case.
  • Strict adherence to corporate safety procedures.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Medical Equipment Manufacturing

    • Referrals increase your chances of interviewing at Mevion Medical Systems.

    Location : Morristown, NJ

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    Field Service Engineer • Morristown, NJ, US