(USA) Coordinator I, Contact Center Operations Non...

WalmartCarrollton, TX, US

30+ days ago

Job type

Full-time

Job description

Coordinator I, Contact Center Operations

We are currently searching for a Coordinator I, Contact Center Operations to join our Health & Wellness facility in Carrollton, TX. This position requires you to work onsite. Candidates will need to be available to work an 8-hour shift between the hours of 7am and 7pm. This full-time position will work up to 40 hours per work week and will be paid $18.40 per hour with a 3.2% annual bonus. Our facility is open Monday through Sunday, so weekend availability is required.

Walmart Mail Order Pharmacy team focuses on delivering the highest level of care for our patients throughout the entire country every single day. Our Walmart Mail Order Pharmacy team operates in many ways like a traditional pharmacy, just without meeting our customers face-to-face. We believe our people at Walmart Mail Order make the difference and we are committed to developing and empowering our team to help our patients and associates live better. Walmart Mail Order Pharmacy plays an integral part in our mission to making health care more accessible, convenient, and affordable for the customers in the communities we serve.

Minimum Qualifications :

1-3 years of basic computer processing / data entry software
Strong customer service skills working in a Call Center
Experience in a Pharmacy environment (Preferred)

Job duties include :

Provides customer service by sharing accurate and timely information to customers as per simple FAQ based queries; using decision support tools to resolve issues; implementing appropriate resolution; providing information to customers; utilizing quality guidelines; and identifying and escalating high impact issues as necessary.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Benefits & Perks :

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

Who We Are :

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in culture of belonging, sustainability, and community involvement.

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Operation Coordinator • Carrollton, TX, US