PT Access Svcs Registrar I / PAS Backus SSO

Patient Access Services Registrar

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common : pride in what we do, knowing that every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

Patient Access Services (PAS) Registrars are the patients first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor / patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers. There are three (3) PAS Registrar levels defined that align with years of relative experience, applicable knowledge, and proficiency scope. Financial responsibilities include obtaining patient personal information via registration / admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers. PAS Registrars ensures department and hospital financial goals are achieved through demonstrating critical decision making, analyzing insurance eligibility, analyzing payer conflicts, and ensuring authorization is on file. PAS Registrars are responsible for practicing sound decision making as it relates to patient privacy and safety standards. Patient Access is committed to anticipating the needs of patients and exceeding patient expectations; as well as, preparing patient charts, meeting daily, weekly and monthly productivity standards in addition to directing visitors and other receptionist duties. This position is an entry level position that requires minimal healthcare experience however, is customer service-focused. This job level requires comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.

Exhibits excellent communication and customer service skills at all times

• Greets patients and visitors in a professional prompt, courteous and helpful manner as soon as possible whether in person or via phone.
• Problem solving skills
• Demonstrate patience and understanding
• Serve as first / initial point of contact for incoming calls related to patient's privacy and services. Documentation of individualized visit with patient at time of service.
• Ability to communicate clearly, calmly and diplomatically with customers, co-workers, and visitors.
• Utilize listening and comprehensive skills.
• Develop organizational skills, flexibility and time management skills and practices to accomplish daily tasking
• Assesses, analyzes and effectively uses decision making skills to resolve customer complaints and deescalate confrontational situations.
• Practices sound decision making as it relates to patient privacy and safety standards.
• Interact with patients, caregivers, family members to serve as the intermediary.
• Assesses the need to correspond with the patient's with health care representative or conservator to complete the registration process

Patient Registration

Training and Development

Adheres to registration downtime procedures

Performs other duties as directed and or required

PAS Registrar Levels

PAS Registrar Level I

Qualifications

Requirements and Specifications :

Education : High School Diploma / GED equivalent

Experience : 6 months

Language Skills : Minimum- Excellent verbal and written communication skills

Multilingual desired

Knowledge, Skills, and Ability Requirements :

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work / life balance. Every moment matters. And this is your moment.