Datacenter Technician
SISL GlobalWestmont, IL, United States19 days ago
Job type
- Full-time
Job descriptionTroubleshoot escalated hardware and software issues for end-users and systems within the data center and distribution centers. Resolve TCP / IP, network connectivity, and infrastructure issues in collaboration with networking teams. Support RF devices, printers, and workstations (Windows CE, Android, iOS, Windows). Perform root cause analysis and resolution of server and application-related issues. Provide first-level support for Cisco routers, switches, IP phones, and wireless access points. Manage and support Active Directory accounts and group policies using AD Manager and SailPoint. Utilize tools such as MobiControl, Data Protector, and Bomgar for device management, data restoration, and remote support. Perform server reboots, weekly maintenance, and software updates. Monitor system performance and backups to ensure business continuity. Work with cross-functional teams (networking, security, warehouse operations, vendors) to support IT and operational goals. Provide on-site verification of changes and upgrades performed by off-site teams. Escalate unresolved issues and document troubleshooting steps in ticketing systems (e.g., ServiceNow). Maintain up-to-date documentation of systems, procedures (SOPs), checklists, and troubleshooting guides. Conduct regular hardware audits and manage hardware lifecycle from deployment to decommissioning. Create and update technical knowledge base articles for team knowledge sharing. 2+ years of experience in data center or hands-on IT support roles. Proficient in Windows and Linux environments. Strong knowledge of networking concepts (TCP / IP, DNS, DHCP, VLANs). Experience supporting hardware (servers, switches, laptops, RF scanners). Familiarity with Cisco devices, MobiControl, and ServiceNow. Working knowledge of backup systems, scripting (PowerShell, VB), and remote tools (RDP, Bomgar). Strong problem-solving and customer service skills. Excellent verbal and written communication skills. Ability to lift and move equipment (up to 50 lbs) and work in physically demanding environments.
Key Responsibilities :
Data Center Operations :
- Perform day-to-day physical support including racking, stacking, patching, and decommissioning of servers, routers, switches, and storage devices.
- Handle on-site tasks such as hardware replacements, hard drive destruction, cable management, and inventory updates.
- Assist remote teams by acting as "hands and eyes" for diagnostics, reboots, and maintenance tasks.
Technical Troubleshooting & Support :
System Administration & Maintenance :
Collaboration & Communication :
Documentation & Process Management :
Required Skills & Qualifications :
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Datacenter Technician • Westmont, IL, United States
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