PeopleSharedServicesRepresentativeII, Payroll

People Shared Services Representative II, Payroll

Under close supervision, this position is responsible for providing support to employees on more complex People department inquiries. The incumbent is the initial contact to provide further interpretation and guidance on policies, conducts employee transactions, and supports department technology enhancements. This position will be assigned to a function with opportunities to service different areas within the People Shared Services group.

Key Responsibilities :

• Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in systems
• Research and provide personalized information and solutions to distinct incoming employee inquiries via phone calls, emails, and chats; inquiries may include, but are not limited to, benefit programs, payroll, People Department policies and procedures, and I-9 processing
• Communicate and interpret complex policies and procedures; identify questions requiring further research and interpretation to escalate to appropriate teams
• Ensure all paperwork and data received is processed accurately and in a timely manner
• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness
• Maintain documentation of all transactions and assign to appropriate parties using the internal management tool
• Perform complex processing and transactions as needed, including, but not limited to, unemployment claims, advances, terminations, garnishments, pay plan maintenance, benefit programs, and data gathering for Legal and Compliance
• Support department technology and application testing, implementations, and / or updates; execute periodic mass data changes
• Perform additional administrative duties as the need arises

Minimum Qualifications :

High School Diploma / GED with 1-2 years of experience in contact center, customer service, or related field, and / or military equivalent AND / OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences

Preferred Qualifications :

This position is not eligible for employment-based sponsorship.

Compensation : Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits : The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time : medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education : GED (Required), High School (Required)

Work Experience : Customer Service / Account Manager

Job Opening ID : 00604269

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.