Fleet and Family Support Center (FFSC) Director

Family Readiness Program Manager

Identifies installation needs and concerns and presents plans, recommendations, and assistance to influence readiness and retention issues. Keeps abreast of DOD, DON, and CNIC policies and can interpret / articulate their meaning, priorities, and intent.

Ensures all DOD, DON, and other Navy chain of command policies and procedures are implemented and that CNIC Family Readiness Program standards are successfully achieved or, take corrective action to ensure that the FFSC is accredited within the prescribed time frame.

Maintains close and continuous contact with leadership, first responders, and supporting organizations (Medical Treatment Facilities, Law Enforcement, Legal, Chaplain, MWR, American Red Cross) to leverage programs and services effectively.

Keeps the Regional Program Manager (RPM) and installation leadership informed of issues, problems, and trends in FFSC services that are unique or problematic that exceed the capabilities of the Center.

Serves as the principal advisor to the Installation Commanding Officer (CO) on FFSC related program delivery. Assists commanders in preventing, identifying, and addressing family readiness challenges in order to retain unit cohesion, operational, and family readiness.

Monitors enterprise or locally developed performance metrics and make recommendations regarding continued use / enhancement / reduction of programs, personnel, and materiel and facility footprint.

Supports command and regional efforts to maximize cooperation, planning, and information sharing including other service branches, federal, state, and local government agencies, and private sector entities. May represent the command at meetings consisting of stakeholders to discuss, present, and / or inform as appropriate.

Develops, plans, and directs uses of appropriated and non-appropriated fund resources to ensure delivery of programs and services provided by the installation. This includes developing and coordinating facility, technology, manpower, and equipment planning to ensure expeditious improvement / replacement. This includes identifying current and future requirements that is deemed essential for FFSC program delivery.

Manages allotted resources to achieve annual budget plans in accordance with chain of command guidance. Plans, organizes, directs, supervises, and evaluates all Center programs and services.

Establishes internal control mechanisms that support the monitoring of resources and supports program objectives efficiently and effectively. Applies various techniques to ensure audit readiness of all resources and applies oversight using various performance metrics and techniques.

Develops plans for facility improvement and equipment improvement / replacement required to perform services made available. Documents, reports, conducts, and analyzes formal and informal needs assessment results to ensure availability of long-term proactive programs and services.

Establishes and maintains an informal network with on- and off-base human service agencies to establish and deliver services and to promote FFSC activities and services. Ensures all reporting requirements are complete, accurate, and submitted in a timely manner to the requesting entity as appropriate. Prepares periodic reports and presentations to provide the community with an updated status of programs / activities.

Supervises civilian, military, and volunteer staff assigned to the FFSC. Organizes, sets, and monitors workflow of the center. When contractor personnel are present, may be the Contractor Officer Representative (COR) who is engaged with reporting performance to the contracting officer.

Ensures staff members have the opportunity to obtain / retain special licensing and other training to be eligible to perform their duties.

Provides technical and administrative supervision to military and federal civilian personnel assigned to the FFSC.

Ensures FFSC compliance with all safety and safety training policies and regulations.

Identifies employee training and development needs and provides or arranges training priorities. Applies sound position management principles to ensure efficient operation and minimal gaps in coverage.

Serves as Technical Assistant (TA) for the Contracting Officer's Representative (COR) when contractor employees are assigned as members of the FFSC staff. Responsible for completing COR training and understanding the proper relationship between Government employees and Contract employees. As TA is responsible for monitoring, inspecting, and accepting the contractor's work and performance, alerting the FFSC RPM and the COR of issues related to behavior or performance, and as requested, participates in the quality assurance surveillance plans confirming satisfactory performance and timely delivery of contractor provided services. In instances of non-compliance, works through the RPM and the COR to develop and monitor surveillance plan to correct discrepancies.