Case Manager Supervisor

General Statement of Duties:
The Home Base Case Manager Supervisor works under the supervision and direction of their supervisor for the purpose of providing the highest quality of care to children and families. The Home Base Case Manager Supervisor provides in-home and community-based family services, including crisis intervention, counseling, skill building, and advocacy. Maintains a flexible work schedule of 40 hours a week Reads and replies to emails, directly liaisons with Department of Child Services, Probation and community resources. Case Manager Supervisor is responsible for Assignment of referrals as they are received, reviewing and approving progress notes, treatment plans and monthly reports for compliance, reviews program and policy needs, chart audits, and caseloads to maintain state audit requirements. The home-based Case manager provides direct supervision to up to 5 staff, covers needs due to illness, injury or failure of their staff to provide direct services.

Essential Functions:
II. Conduct interventions that are consistent with the agency service model (values, beliefs, structure and practices) and with DCS Service Standards, including but not limited to:

• Direct supervision of staff up to (5)
• Assist with conducting weekly staff meetings
• Reviews all case notes of employees assigned to them
• Reviews and signs all treatment plans
• Reviews all monthly reports
• Reviews hours for time sheet reporting
• Provides coverage in event of failure of employee to provide such
• Assignment and tracking of incoming referrals to case load expectations within contract expectations.
• Schedule and complete client intake with face-to-face contact with the family within 48 hours of referral.
• Provide 24-hour crisis intake, intervention, and consultation seven days a week provided primarily in the family's home. Limited services may also be provided at a community site.
• Provide ongoing risk assessment and monitoring family/parental progress.
• Provide services that are time-limited and focused on limited objectives derived directly from the established DCS/Probation case plan or Informal Adjustment.
• Provide services that include development of short and long-term family goals with measurable outcomes that are consistent with the DCS case plan.
• Provide services that are family centered and child focused. They are to include intensive in-home skill building and must include after-care linkage.
• Services include providing monthly progress reports; requested supportive documentation such as case notes, social summaries, etc.; and requested testimony and/or court appearances including hearings and/or appeals; case conferences/staffing. Monthly reports are due to your supervisor by the 1st of each month following the month. Completion of EON and NCFAS information within 2 weeks of Intake.
• Services will be conducted with behavior and language that demonstrates respect for sociocultural values, personal goals, lifestyle choices, and complex family interactions and be delivered in a neutral-valued culturally competent manner.
• Services will be provided within the context of the DCS practice model or Probation plan

with involvement in Child and Family Team (CFT) meetings if invited. A treatment plan will be developed based on assessment by the provider and agreements reached in the Child and Family Team meetings and/or documented in the authorizing referral.

• Conduct holistic, strength-focused assessment process.
• Meet the current guidelines on face-to-face client hours-currently at a 5/2 ratio. This includes client face to face time of 5 billable hours and 2 non-billable hours for other duties such as writing emails, travel, phone calls, monthly reports, staffing etc.
• Provide a range of clinical, concrete, and advocacy services to family members that are consistent with the familys values, learning styles, lifestyle, circumstances and culture.
• Be aware of and respond appropriately to potential safety issues.
• Utilize motivational interventions and cognitive/behavioral strategies.
• Utilize a collaborative goal setting and teaching approach.
• Use interventions with clients that are theoretically based.
• Use effective strategies for engaging defusing and confronting clients.
• Develop and facilitate services to community resources and informal supports for families.
• Provide ongoing evaluation and modification of family goals and service plans.
• Solicit feedback and input from the family about all aspects of the intervention.
• Implement termination process at the end of intervention.
• Participate in other program areas as it is requested by your supervisor to meet program needs.

Complete all clinical and agency paperwork in a timely and accurate manner:

Initiate and maintain internal and external communication relationships, including but not limited to:

• Initiate and participate in individual consultation/supervision with supervisor at a minimum of 1 hour of in-person supervision per every 25 billable face-to-face hours provided.
• Mandatory participation in staff/group consultation meetings.
• Complete collaborative documentation with clients built into your billable face-to-face time.
• Mandatory in-office hours (non-billable ratio time) to complete all documentation necessary.
• Respond promptly (within 1-3 hours) to all communications from your superiors.
• Maintain confidentiality concerning clients.
• Update shared calendar with supervisor weekly by 9:00am every Wednesday.
• Be familiar with service resources in the community.
• Understand the services, procedures, and regulations of the other systems with which client families come into contact, including the legal, juvenile-justice, social service, health care and school systems.
• Establish and maintain positive working relationships with referring agencies.
• Represent the agency in the community meetings and on interagency teams as directed
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• Essential Function: Other

Maintain prompt and regular attendance.
On call 24 hours a day, 7 days a week to families.
Arrange for coverage by other case managers or supervisors if unavailable for an extended period.
Schedule and work a flexible workweek to meet the needs of families, including evenings, weekends, and occasional holidays.
Schedule family meetings at times that are convenient for family members.
Provide back-up to supervisor and other home based case managers as needed.
Travel to client home and other community locations and transport clients throughout the community.
Attend meetings, training and continuing education activities is mandatory.
Establish annual goals and review periodically with supervisor.
Participate in all agency fundraisers is mandatory.

Job Qualifications:
A Bachelor Degree in social work, psychology, sociology, or a directly-related human service field from an accredited college and two years social service experience. MSW/MA welcome to apply.
Valid drivers license and automobile insurance.
Commitment to the vision, values and mission of the agency.
Knowledge of child abuse and neglect, and child and adult development.
Knowledge of community resources and ability to work as a team member.
Belief in helping clients change their circumstances not just adapt to them.
Belief in adoption as a viable means to build families.
Understanding regarding issues to are specific and unique to adoptions such as loss, mismatched expectations and flexibility, loss of familiar surroundings, customs and traditions of the childs culture, entitlement, gratification delaying, flexible parental roles and humor.
Maintain client confidentiality and confidentiality of all agency records and information.
Ability to work with diverse individuals.
Knowledge of crisis intervention, communication, parenting skills, and cognitive and behavioral interventions.
Current First Aid and CPR Certification.
Effective verbal and written communication skills.
Familiarity with Microsoft Word, Microsoft Outlook and Internet. Able to write reports and treatment plans.
Must live in designated service area.
Demonstrate a working knowledge of federal, state, and local rules, regulations, and policies governing home-based programs, with the ability to uphold such accordingly.
Demonstrate the ability to effectively communicate with co-workers, supervisor, clients/families, personnel, and officials from referring agencies.
Exhibit an ability to effectively predict, recognize and/or assess potentially dangerous situations and/or persons, with ability to take appropriate action and resolve conflicts that can be violent and physical in nature.
Ability to cope with the mental and emotional stress of the job requirements.
Demonstrate personal integrity and sound judgment.

Working Conditions:
Requires working flexible hours, including evenings, weekends, and holidays.
Work is performed primarily in the community and client homes.
Requires extensive travel to client homes and throughout the community.
May be subjected to infectious diseases, substances, contaminated objects, and physically out of control clients.
Weekly contact with staff and non-staff (i.e. client families, referring agencies, community professionals, community agencies/programs).

Equipment/Physical Demands:
Must be computer literate and able to operate office equipment, such as computer terminals, calculators, telephone, fax and copiers.
Standing/Walking: Frequent
Kneeling/Squatting: Periodic
Sitting: Frequent
Lifting (50# maximum) Periodic
Pushing/Pulling Periodic
Twisting/Bending Periodic
Ambulate Stairway Frequent