Ski & Bike Patrol Director

Job Description

Job Description

Position Summary

The Ski & Bike Patrol Director oversees operations for both the Winter Ski Patrol and Summer Bike Patrol departments. This role is responsible for ensuring the safety of guests and staff on the mountain during both winter and summer seasons, coordinating daily patrol operations, and supervising a team of ski and bike patrollers. The Director leads emergency response efforts, facilitates staff training, manages compliance with applicable laws and regulations, and works to ensure a positive guest experience while fostering a safe, inclusive, and enjoyable environment. In coordination with Hilltop management, the Director develops and implements patrol procedures, policies, budgets, training programs, and overall safety strategies. This position also plays a key role in cultivating a positive work culture and mentoring future leaders within the patrol team. This is a 10-month position.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

Mountain Safety & Patrol Operations

• Lead daily ski and bike patrol operations, including snow safety, trail inspections, and hazard mitigation.
• Respond to on-mountain emergencies, coordinate rescues, patient care, lift evacuation, and documentation.
• Act as Incident Commander and coordinate with EMS or other emergency agencies until relieved of incident command duties.
• Organize and conduct daily patrol briefings, providing clear directions on responsibilities and safety protocols.
• Manage trail status, lift safety observations, and patrol sweeps.
• Ensures that the hill is clear, safe, and ready to open before the public is on the slopes at Hilltop Ski Area. Ensure that no public remains on slopes or trails at the end of the day or during closures. Keeps and maintains records of any incidents on the hill.
• Monitor and enforce guest safety policies, including the Skier Responsibility Code, providing warnings or removing guests as needed.
• Maintain and oversee patrol equipment, medical supplies, vehicles, and rescue gear, ensuring readiness at all times.
• Conduct incident investigations and lead safety initiatives to reduce guest and employee injuries.
• Collaborate with the Director of Mountain Operations to immediately report serious incidents or ambulance calls.
• Works with the Hilltop Medical Director for protocol review and continuing education.
• Maintain intimate knowledge of mountain terrain, weather conditions, traffic flow, and potential hazards.
• Gives warnings and works with resort leadership for the removal of guests for policy and safety violations.
• Marks unsafe areas, and opens and closes areas depending on snow, snowmaking, grooming operations, and events.
• Assist with special events, ensuring safety and logistical support throughout the resort

Training & Staff Leadership

Administrative & Cross-Departmental Duties

Minimum Qualifications (Knowledge, Skills, and Abilities)

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the incumbent is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and / or move up to 50 pounds. The employee must be able to ski / snowboard and Mountain Bike at an advanced level. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may be exposed to some hazards such as radiation, bodily fluids that may contain disease, and fumes from laboratory chemicals.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.