Patient Access Center Coordinator Central Scheduling (Katy)

Patient Access Center Coordinator

At Houston Methodist, the Patient Access Center Coordinator position is responsible for coordinating the daily functions and operations of the department to ensure appropriate service levels and workstreams. In partnership with management, this position ensures patients are scheduled for services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration and verification of eligibility and benefits. This position also ensures all members of the team are providing unparalleled customer service in a timely and professional manner. The Patient Access Center Coordinator provides first-level investigation for patient concerns, assists management with auditing / quality review to ensure accurate and appropriate scheduling and registration through metric and workflow reviews, supports training needs of team members, and provides innovative suggestions for process improvement.

Houston Methodist Experience Expectations :

• Provide personalized care and service by consistently demonstrating our I CARE values :
• Integrity : We are honest and ethical in all we say and do.
• Compassion : We embrace the whole person including emotional, ethical, physical, and spiritual needs.
• Accountability : We hold ourselves accountable for all our actions.
• Respect : We treat every individual as a person of worth, dignity, and value.
• Excellence : We strive to be the best at what we do and a model for others to emulate.
• Practices the Caring and Serving Model
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient / customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally collaborates with other healthcare professionals involved in patients / customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
• Involves patients (customers) in shift / handoff reports by enabling their participation in their plan of care as applicable to the given job
• Actively supports the organizations vision, fulfills the mission and abides by the I CARE values

Responsibilities

Service Essential Functions :

Quality / Safety Essential Functions :

Finance Essential Functions :

Growth / Innovation Essential Functions :

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

License / Certification

Knowledge, Skills, And Abilities

Company Profile

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals : Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.