Bartender

ROLE PURPOSE

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Maintains a warm, welcoming , “Corner Bar” atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by making drinks in front of the Guest using working flair.
• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
• Upsells Guests on food or drink items when appropriate.
• Keeps a clean, organized bar area.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
• Following all relevant brand standards for service.
• Builds Guests count by promoting specials and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a Guest” or cutoff an intoxicated Guest when necessary.

KEY DECISIONS

Influences :

MEASURES OF SUCCESS

QUALIFICATION REQUIREMENTS

COMPETENCIES

EXPERT INSTIGATORS – Creates a seamless Guest experience for by being the face of the bar, welcoming the Guests, and enthusiastically meeting their needs.

COMMUNICATION – Creates an environment of ongoing, open, back-and-forth diaologue with coworkers and Guests.

FLAIR & SALESMANSHIP – Sells the TGI Fridays experience by creating an entertaining “show” in the bar.

PERSONAL OWNERSHIP & ACCOUNTABILITY – Takes ownership for the bar area, demonstrates a strong sense of personal accountability.

FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and is willing to mix things up anyway.

TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along.

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