LSD Customer Care Specialist I (Temp)

Job Title : LSD Customer Care Specialist I (Temp)

Location : Livermore, CA

Hiring Salary Range : $23.00 - $25.00 per hour

Position Summary

Fremont Bank - one of the Bay Area's most respected and long-standing financial institutions - is seeking a strategic, hands-on professional to join and help advance our LSD - Call Center team. This is a high-impact opportunity to contribute to the success of a mission-driven organization committed to excellence, community service, and strong client relationships.

If you're energized by purpose-driven work, collaboration, and delivering meaningful results, we'd love to connect.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships - with our clients, our associates, and our communities.

We offer :

A people-first culture grounded in inclusion and excellence

Deep community involvement and local reinvestment

A mission-driven workplace where values and performance go hand in hand

The Fremont Bank Way

Full-Service Banking

with comprehensive financial solutions, advanced technology, and exceptional service

No-Compromise Approach

• we help clients get to "yes"

Core Values :

o Go above and beyond for clients

o Foster a supportive and empowering environment for associates

o Deeply invest in the well-being of our local community

Position Overview

The

Loan Servicing Customer Care Specialist I

performs a variety of duties related to all phases of call center operations and loan servicing including, but not limited to taking inbound client telephone calls related to loan and mortgage products, identifying referral opportunities, cross-selling additional products and services, outbound calls, follow up, research and problem solving, email and administrative tasks and attending meetings, trainings and coaching sessions.

Role and Responsibilities

Assist clients with their mortgage needs via phone and email, high volume call center

Maintain call volume standards and procedures in a timely manner

Verify loan documents, draft loan transactions and online technical support

Assist clients using automated online payments

Assist in the setup of customers' escrow account payments, update customer profiles

Validating Living Trusts and Power of Attorney documents

Minimum Qualifications

High School Diploma or equivalent work-related experience

1-year previous Call Center / Customer Service Experience (Call Center experience not required but preferred)

1-year previous banking experience preferred

Professional written and verbal communication skills

Problem solving skills

Ability to work accurately in a fast-paced environment

Maintain flexibility in schedule with business needs, proven excellent attendance

Excellent interpersonal skills and positive attitude

Experience working with a Windows-based computer environment, working knowledge of Microsoft Office

Prefer bilingual candidate (Spanish)

Working knowledge of MSP loan servicing system preferred

Knowledge of Call Center technology desired

Previous mortgage servicing or origination experience with a financial institution preferred

Working knowledge of MSP loan servicing system

Knowledge of Call Center technology

Mortgage servicing or origination experience with a financial institution

Flexible weekend and holidays work schedule required

What Makes Fremont Bank AssociatesThrive?

Team Players

who go above and beyond to support their colleagues

Action-Oriented

professionals who challenge the status quo and seek improvement

Purpose-Driven

individuals who understand and champion the bank's community impact

Benefits Snapshot

Health & Wellness

Medical, dental, and vision insurance

Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

Employee Stock Ownership Plan (ESOP)

401(k) with employer match

Performance-based bonuses or incentives

Work-Life & Perks

Paid holidays, vacation, sick time, and parental leave

Free personal checking and savings accounts

Home loan rate discounts

Tuition reimbursement and professional development resources

On-site gym and discounted health club memberships

Employee Assistance Program (EAP)

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We arecommitted to creating an inclusive environment for all employees, regardless ofrace, color, religion, sex, gender identity, sexual orientation, nationalorigin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range for this position is $23.00 - $25.00 per hour,based on factors such as experience, skills, education, and internal equity.Compensation decisions are made in consideration of these factors and inalignment with Fremont Bank's compensation philosophy.

Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank tocontribute to the financial well-being of associates by making a contributionto their retirement account. In addition, the ESOP provides associates anopportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms :

Fremont Bank does not accept unsolicited resumes from search firms oragencies without a signed service agreement. Unsolicited resumes will beconsidered the property of Fremont Bank, and no fees will be paid.