Shelter Generalist : Women's Shelter

Job Type

Full-time

Description

Are you looking for a position where you can provide a safe and hospitable environment for our neighbors experiencing homelessness? If so, Tacoma Rescue Mission (TRM) is seeking a Shelter Generalist for our Women's Shelter to be on a team that carries out our mission - to offer God's help, hope, and healing to our neighbors in need. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose and Vision Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community.

We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support.

Job Purpose

Maintains a safe, clean, hospitable, and dignifying environment for all guests and residents; assisting in the provision of trauma-informed, person-first, and grace-based program services to meet the need of all who seek The Tacoma Rescue Mission's care.

Essential Duties & Responsibilities

• Greets all guests, residents, volunteers, donors, and team members warmly, creating a welcoming environment that fosters healthy relationships.
• Connects and engages with residents, completing intake procedures and all necessary assessments, providing them with and referring them to resources.
• Oversees all shelter endeavors, ensuring rules and shelter protocol are being followed and all shelter residents are comfortable and safe.
• Fulfills all reasonable requests from residents, ensuring their comfort and satisfaction.
• Completes walkthroughs of the shelter and campus at least every two hours certifying the shelter property and all its inhabitants are safe.
• Continually researches, gathers, and gains knowledge of community services and resources to assist shelter residents and guests.
• Answers incoming telephone calls, assisting callers as needed and routing them to the relevant parties.
• Receives donations on behalf of TRM and provide donors with receipts as requested.
• Performs general cleaning tasks, to include daily laundry, emptying trash, sweeping, mopping, vacuuming, wiping down and sanitizing hard surfaces, etc.
• Enters resident data into internal data systems daily.
• Records daily happenings into the Shelter Generalist Shift Log, keeping all team members up to date on occurrences, potential hazards, requests met, etc.
• Collects shelter supplies, organizes, stocks, and maintains inventory, informing management of needed items.
• Completes incident reports and work requests as needed and informs management.
• Performs turnover of resident quarters (unit / bed), cleaning and sanitizing the area and doing all necessary laundry.
• Performs regularly scheduled unit / dorm checks.
• Maintains resident confidentiality, properly storing and disposing documents per TRM standard.
• Administers urinalysis and breathalyzer tests for shelter guests as needed.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

Interacts in a relational manner with people from diverse backgrounds. Office environment with light custodial duties.

Schedule & Work Location

Schedules : 3 positions available!

Position 1 : Night Shift - Weekday

Tuesday-Friday 6pm-4am

Off Saturday, Sunday, & Monday Nights

Position 2 : Night Shift - Weekend

Friday-Monday 6pm-4am

Off Tuesday, Wednesday, & Thursday Nights

Position 3 : Morning Shift

Wednesday-Sunday 3am-11am

Off Monday & Tuesday

Primary Location of Work :

Downtown Campus - Women's Shelter

425 S. Tacoma Way, Tacoma, WA 98402

Requirements

Physical Requirements

Benefits

We offer comprehensive benefits :

The Rescue Mission is an equal opportunity employer. We do not discriminate in employment based on race, religion, color, sex, sexual orientation, gender identity, creed, national origin, age, marital status, the presence of any physical, mental or sensory disability, the use of a trained service animal by a person with a disability, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, or stalking, citizenship or immigration status, familial status, genetic information, ancestry, pregnancy outcome, or any other status or characteristic protected by local, state, or federal law.

Notes Regarding Hiring Process

Applicants are required to include the following attachment within the online application in order to be considered :

Please note that salary considerations for selected candidates will be based on related experience detailed in the resume provided via the application process.

Open until filled. For best consideration, submit a completed application by October 31st.