Hardware Tech & Service Desk Agent

This position is critical to managing an increasing volume of support tickets and ensuring timely resolution of technical issues. The ideal candidate will be an excellent communicator and troubleshooter, capable of working independently while maintaining a high level of professionalism and customer service.

• Key Responsibilities
• Provide onsite desktop support for local clients, including hardware and software troubleshooting, maintenance, and upgrades.
• Execute deployment projects involving the removal of outdated hardware and installation of new desktops, laptops, monitors, printers, and other peripherals.
• Assist with system monitoring and ensure optimal performance of client environments.
• Respond to and resolve incoming support tickets efficiently, maintaining detailed documentation of issues and resolutions.
• Collaborate with internal teams and client stakeholders to ensure smooth project execution and ongoing support.
• Utilize ConnectWise (preferred) or similar ticketing systems to manage service requests and track progress.
• Maintain a professional presence onsite, delivering clear communication and exceptional customer service.
• Required Skills & Qualifications
• 1-2 years of experience in IT support, desktop maintenance, or hardware deployment.
• Strong troubleshooting skills with desktops, laptops, printers, and peripheral devices.
• Familiarity with system imaging, software installation, and upgrade processes.
• Basic knowledge of Microsoft Excel and OneNote.
• Experience with ticketing systems; ConnectWise experience is a strong plus.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Pay and Benefits

The pay range for this position is $20.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Asheville,NC.

• Application Deadline

This position is anticipated to close on Oct 11, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.