Overnight Front Office Manager - The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Guest Services, Operations, and Front Office

The beautiful The Diplomat Beach Resort Hollywood, Curio Collection by Hilton is looking for an Overnight Front Office Manager to join their team! This stunning 1000 room oceanfront resort is the perfect getaway with two beachside pools, a Dip & Slide splash pad for kids, and 1,000 linear feet of alabaster beach. Savor stunning views, delicious dining options, and endless sunshine in Hollywood, Florida.

The ideal candidate will have a minimum of 2 years of front office management experience within a comparable-size hotel. They should demonstrate strong leadership, organizational, and problem-solving skills, along with hands-on experience in ordering and scheduling. Excellence in customer service, attention to detail, and adaptability in fast-paced environments are essential. Proficiency in hotel management software and familiarity with safety and security procedures are also important. Prior Hilton experience and knowledge of OnQ are preferred but not required.

Shift Pattern : Open availability is required, including weekdays, weekends, and holidays, based on business demands. This position will primarily support overnight operations. Typical shift pattern is 10 : 00 PM to 8 : 00 AM.

Competitive Salary Plus Upsell Incentive

What Are The Benefits Of Working For Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :

• Go Hilton travel program : 100 nights of discounted travel
• Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including : college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!