Network Field Tech / Administrator

Responsibilities

• Provide onsite support at multiple agency facilities across South Carolina for network equipment upgrades, relocations, troubleshooting, and enterprise wireless installations.
• Perform installation, configuration, deployment, and upgrades of network and wireless hardware, including enterprise wireless access points.
• Monitor, identify, and remediate issues with LAN, WLAN, and WAN networks, including both Windows and Mac-based systems, and various mobile devices.
• Support and troubleshoot network connectivity for agency laboratory instruments and other systems.
• Manage the lifecycle of wireless networks / devices, including ISE registration and device onboarding.
• Conduct onsite wireless network assessments and create / maintain wireless heatmaps using Ekahau and iPad.
• Perform firmware, software, security, and feature upgrades, as well as other routine network maintenance tasks.
• Serve as first and second-tier support for wireless and network connectivity issues, resolving most routine problems.
• Monitor and respond to trouble tickets in the agency's ticketing system; provide timely and effective issue resolution.
• Collaborate with Network, Security, IT staff, and contractors to resolve network-related issues and provide technical solutions.
• Regular statewide travel required; must be comfortable working on ladders and able to lift up to 40 lbs.
• Ensure all assignments and deliverables are completed accurately, on time, and with regular progress updates to management.

Seniority level

Employment type

Job function

Industries

Columbia, SC $94,728.00-$161,038.00

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