Customer Onboarding Team Lead

A company is looking for a Customer Onboarding Team Lead to manage and enhance its onboarding programs for new and existing customers.

Key Responsibilities

Lead the Rapid Rollout and Rapid Refresh programs to ensure a premium onboarding experience

Coach and develop a team of onboarding specialists for high-quality session delivery

Collaborate with cross-functional teams on Mid-Market and Enterprise implementations

Required Qualifications

4+ years in Customer Success, Onboarding, or Implementation, preferably in SaaS

At least 2 years in a leadership or mentoring role

Experience managing mid-market or enterprise customer implementations

Strong passion for hospitality and technology

Ability to identify improvement opportunities and drive scalable solutions