Customer Care Specialist Supervisor (Hybrid)

Overview

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

Currently, we are hiring for Customer Care Specialist Supervisor to our team in Gilbert, AZ. The Customer Care Center Supervisor provides individualized support to each Customer Care Specialist and ensures that our customers receive quality and efficient service.

Responsibilities

• Trains, develops, and manages a team of In office and / or remote Customer Care Team Leads and Specialists, continuously improving the performance of the team through coaching and counseling.
• Assists managementwithcollecting, reporting, and analyzing key performance metrics
• Drives improvement in key performance indicators (KPIs) and metrics
• Monitors and ensures that team is compliant with the guidelines of company policies and department requirements
• Handles complex customer service escalations and leads by example to demonstrate how to take above-and-beyond care of difficult accounts
• Completing other duties as assigned

Qualifications

Pay and Benefits

Physical Demands And Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.

Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

EEO Statement The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA) The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

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