Help Desk Specialist

About the Role :

Do you have a knack for solving technical problems and

keeping systems running smoothly? Join our team as a Help Desk Specialist I and

put those skills to work! In this role, you’ll tackle a variety of tech

challenges—from diagnosing hardware and software issues to managing Windows

installs, mobile access, and malware fixes. You’ll use your problem-solving

powers to keep our systems performing at their best, whether in person or

remotely. If you’re passionate about helping people and making technology work seamlessly,

we want to hear from you!

What You’ll Do :

Serve as the point of contact for Yardi employees seeking

technical assistance with hardware, software, and peripherals.

Install, repair, maintain, and upgrade PCs, operating

systems, and standard business applications.

Respond to questions by researching available information

resources; redirect problems to the appropriate resource as necessary.

Follow standard help desk procedures and log all help desk

interactions.

Who You Are :

Associate degree in computer science, information

technology, or related field; or an equivalent combination of education and

experience

• Two plus (2 +) years of IT experience
• Working knowledge of basic networking
• Experience with mobile device (phone / tablet) setup and use
• Proficiency in Windows OS and Office 365
• Follow-through skills and the ability to take initiative

Solid interpersonal skills and the ability to communicate

with all levels of personnel

Ability to exercise patience and provide optimum levels of

service to non-technical users

Ability to learn new concepts and retain new information and

processes

Strong team orientation and the ability to work effectively

with a geographically dispersed team

Strong customer service skills and the desire for quality

work

Ability to maintain a ticket queue and write routine

summaries in the help desk ticketing system

Ideal to Have :

Bachelor’s degree in computer science, information

technology, or related field

Real Estate runs on Yardi. About Us :

Yardi pioneers the property tech industry by seamlessly

blending 40 years of tradition with forward-thinking innovation. We’ve created

a team of over 10,000 employees in over 40 locations around the globe dedicated

to making great real estate software products.

Discover the Yardi Difference :

Yardi is more than just a software company – we are

dedicated to creating a positive impact in our communities. Annually, Yardi

extends philanthropic support to organizations chosen by our employees. Our

team has contributed to over 350 nonprofits globally, demonstrating our

commitment to various causes and communities.

Our award-winning culture, consistently recognized by

Glassdoor's prestigious "Best Place to Work", fosters support,

collaboration, and growth. We prioritize your well-being with comprehensive

benefits, including 100% paid employee medical premiums, company profit-sharing

plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$ - $

All submissions for open positions should be received

through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE / Race / Gender / Disability / Vets

#LI-Hybrid