Field Technical Support Rep-3

eTeam IncMcPherson, Kansas, United States

30+ days ago

Job type

Full-time

Quick Apply

Job description

Pay Rate : $20 - $24 / Hour

Responsibilities :

Provides on-site client facing support, including installation, servicing, and repairing systems.
Quality checks operational status of system equipment before deployment.
Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
Eye and Hands networking support.

Basic Qualifications :

3+ of field support experience

Hardware / software installation, support and troubleshooting

Experience with Windows 10

Experience with MS Office and OS365

Configuring new PC s / notebooks via SCCM imaging

MAC iOS experience highly preferred but not required.

Ticket management experience

iOS device familiarity

Eyes and Hands Networking support. Would be familiar with Networking enough to work with Network engineers in support of the onsite network.

Lift and carry up to 40lbs

Work Environment

Office environment

Walk up Kiosk support

Vending and Locker resupply

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Technical Support • McPherson, Kansas, United States

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