Benefits :
- Paid Training
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Bonus based on performance
- Training & development
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
Provides personalized, professional customer service experiences by building trust and developing strong customer relationshipsResponds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and proceduresDrives customer satisfaction by following J.D. Power’s best practices : Personal Insurance Review, rate revision notification, and claims processProcesses change to existing accounts and policiesServes as a liaison on behalf of the customer between the agency and various business partnersAssists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.Schedules appointments with existing or prospective customers for agency employeesQualifications
Demonstrated customer service experienceEffective communication skillsExperienced with PC software applications (Microsoft Office Suites, Internet Explorer)Solid knowledge and understanding of basic mathematical skillsThis position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.