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Compound Hub Specialist
Compound Hub SpecialistTech Observer • Cambridge, MA, United States
Compound Hub Specialist

Compound Hub Specialist

Tech Observer • Cambridge, MA, United States
21 hours ago
Job type
  • Full-time
Job description

Company Overview :

The Sample Management group at Client is seeking a highly motivated individual to join our team as a Compound Hub Specialist. As a key contributor within our team, you will play a crucial role in processing new Client compounds and inventory requests through the Compound Hub Process while prioritising customer satisfaction and order maintenance.

Key Functions :

As a member of the Sample Management group, your primary responsibilities will include :

  • Handling all new compound orders, weighing solid samples within a weigh hood using an analytical balance to create solutions for customers, including local chemists and biologists.
  • Utilizing the Tecan Liquid Handler to process compound orders efficiently and accurately.
  • Loading Tecan products onto an automatic sorting system for delivery to recipients across our local sites as well as domestic and international customers.

Additional Responsibilities :

  • Receiving samples from both internal and external locations and ensuring all service level agreements are achieved on a daily basis, collaborating closely with scientific staff to prioritize important orders.
  • Engaging with customers directly to understand their needs, address inquiries, and provide exceptional service throughout the order fulfillment process.

    • Skills and Qualifications :

  • Bachelor’s degree with experience working in a scientific lab, emphasizing compound inventory management and distribution using automated systems.
  • Thorough knowledge of compound management activities, including inventory management, solution production, quality control, and logistics management.
  • Experience working with laboratory robotics, including diagnosing and troubleshooting hardware and software issues.
  • Excellent personal and communication skills, with a strong focus on customer satisfaction and maintaining professional relationships.
  • Ability to multitask in a fast-paced environment, prioritize workload effectively, and work well within a team.
  • Self-motivated, well-organized, and reliable individual with a customer-focused mindset.
  • Proficiency in MS Office products, including File Explorer and other relevant software tools.

    • Desired Traits & Experience :

  • Service-oriented mindset with a keen attention to detail and the ability to interact effectively with scientific staff.
  • Knowledge of instrumentation / systems such as Tecan evo, Biomicrolab Volume Checker, and Biomicrolab Tube Sorter.
  • 6-18 months of relevant experience in a similar role.
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    Hub Specialist • Cambridge, MA, United States