Implementation Coordinator

Job Description

Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology.

Join us and be part of a fast growing company, who is the industry leader and trailblazer in the smart locker industry!

As an Implementation Coordinator , you’ll play a critical role in bringing Luxer One’s smart locker systems to life across multifamily, commercial, retail, and university properties nationwide.

You will serve as the primary point of contact, and customer champion, immediately after the customer's purchase is finalized. Your principal responsibility will involve coordinating the delivery and installation of our products. This objective will be achieved through consistent communication with customers, the relaying and verification of site readiness requirements, and the adherence to, or exceeding of, customer requested installation timelines. You will collaborate with internal teams to schedule the delivery and installation, and confirm the successful completion of both. Finally, you will ensure the customer possesses all necessary knowledge and resources for the implementation and utilization of the system.

This position is ideal for a reliable, highly organized, and relentless communicator who is determined to provide stellar customer experiences! We are seeking an individual who thrives on taking ownership, solving complex problems, crushing stretch goals, and eagerly tackling difficult challenges.

What You’ll Do

• Coordinate and manage multiple installation projects simultaneously from sales handoff through implementation.
• Communicate directly with property managers, business owners, executives, construction teams, and internal departments.
• Conduct kickoff calls to review and relay site readiness requirements, timelines, and installation milestones.
• Track project progress in Zoho CRM and ensure all required data and documentation are complete and accurate.
• Confirm customer site readiness (power, data, delivery paths, access control, etc.) before scheduling delivery and installation.
• Collaborate with internal teams to schedule and manage delivery, installation, and customer training.
• Follow up proactively with customers, vendors, and VAR re-seller partners to keep each project on track.
• Communicate installation status updates clearly to all stakeholders.
• Assist with troubleshooting issues that may arise during site prep or installation.
• Ensure successful customer onboarding, training, system utilization, and handoff to Account Manager.

What Success Looks Like

Requirements

Required

Preferred

Benefits