General Manager

General Manager

Highgate Hotels is a leading real estate investment and hospitality management company with a global portfolio of more than 400 hotels. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

Responsibilities

• Conduct weekly staff meetings and training sessions.
• Meet financial review dates and corporate programs.
• Hold monthly financial reviews with department managers.
• Ensure department heads maintain budgeted productivity levels.
• Develop managers for future advancement.
• Conduct daily hotel sales meetings.
• Play a pivotal role in hotel sales efforts.
• Participate in required M.O.D. coverage.
• Maintain direct contact with management trainees.
• Adhere to Highgate Hotel policies and train new managers.
• Oversee and assist in the budget process.
• Ensure training in service standards is taking place.
• Assist in creating a positive team-oriented environment.
• Inspect rooms regularly.
• Ensure complete processing of invoices daily.
• Ensure financial documents are received by the Corporate Office.
• Ensure cleanliness and maintenance of the physical property.
• Ensure employees are attentive, friendly, courteous, and efficient.
• Forecast monthly the hotel's financial position.
• Prepare and conduct management interviews.
• Perform all Executive Committee members performance appraisals.
• Motivate, coach, counsel, and discipline management personnel.
• Perform other duties as requested.
• Ensure fair and equitable treatment of all employees.
• Meet clients on the property and greet guests.
• Ensure procedures for handling the hotel safe are followed.
• Conduct monthly credit meetings.
• Complete required corporate training modules.
• Ensure all scheduled meetings take place on the property.

Qualifications

Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.