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Floating Member Service Representative I
Floating Member Service Representative IOur Community Credit Union • Elma, WA, USA
Floating Member Service Representative I

Floating Member Service Representative I

Our Community Credit Union • Elma, WA, USA
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Floating Member Service Representative I (MSR1)

Location : Elma, WA (serving Grays Harbor County)

Join OURCU : Empowering Members, Strengthening Communities

At OURCU, we believe great service starts with people who care. We're looking for a Floating Member Service Representative I based in Elma who's excited to serve members across Grays Harbor County .

If you enjoy learning new things, connecting with people, and being part of a tight-knit, supportive team that celebrates success together, this could be the perfect opportunity for you.

What You'll Do

As a Floating MSR1, you'll be the welcoming face of OURCU wherever you go, supporting multiple branches (primarily Elma, Montesano, and McCleary). You'll assist members with everyday financial transactions, provide friendly and accurate service, and help deliver OURCU's People Helping People philosophy in every interaction.

Responsibilities include :

  • Deliver professional, efficient teller services (deposits, withdrawals, payments, cashier's checks)
  • Balance your cash drawer daily and resolve discrepancies
  • Assist members with account questions, updates, and transactions
  • Recommend OURCU products and services that meet members' needs
  • Protect member information and maintain confidentiality
  • Travel between branches for coverage, training, and team collaboration
  • Contribute to a positive, supportive branch environment

You'll Be a Great Fit If You...

  • Have reliable transportation and enjoy traveling between branches
  • Love working with people - you're energized by personal interactions and genuinely enjoy helping others
  • Are reliable and take pride in following through on commitments
  • Have an eagerness to learn , actively seek feedback, and apply it to grow your skills
  • Are professional, respectful, and empathetic in every interaction
  • Possess strong attention to detail and enjoy keeping things accurate and organized
  • Are resourceful and thrive on problem-solving and finding solutions
  • Value being part of a collaborative, close-knit team that cares about each other's success and the community we serve
  • Believe in giving back - you're excited to participate in volunteer events and community initiatives that make a positive difference

    • Qualifications

  • High school diploma or GED required
  • 6 months–2 years of customer or member service experience (cash handling preferred)
  • Reliable transportation and willingness to travel as needed
  • Strong communication, math, and problem-solving skills
  • Professional appearance and conduct
  • Bilingual skills a plus

    • Why Join OURCU?

    We put people first- both our members and our employees. OURCU offers a caring, growth-focused workplace where you can build a lasting career.

    Benefits include :

  • Medical, dental, and vision insurance
  • Voluntary insurance plans
  • Flexible Spending Account
  • Employer-paid life and long-term disability insurance
  • 401(k) plan with generous OURCU contributions
  • Paid Time Off : vacation, sick leave, and 12 paid holidays annually
  • Professional development support, tuition assistance, and career growth opportunities
  • Additional perks such as :

    • Free Employee Assistance Program (EAP)

  • Gym reimbursement
  • Discounted VISA rates and enhanced checking accounts
  • Employee-led engagement committees

    • Compensation & Schedule

  • Starting pay : $17.68–$21.00 per hour (DOE)
  • Full-time, in-person position based in Elma, serving the Grays Harbor area
  • Schedule : Monday–Thursday, 8 : 45 a.m.–5 : 45 p.m., Friday 9 : 15 a.m.-6 : 15 p.m.

    • Ready to Make a Difference?

    If you're dependable, adaptable, and excited to grow your career while serving multiple communities, we'd love to hear from you.

    Join OURCU, where we serve members with heart, integrity, and local pride!

    OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact or call (800) 426-5657 .

    As part of our employment process we require a criminal background check and credit check.

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    Member Service Representative • Elma, WA, USA