Branch Workforce Management Lead

Branch Workforce Management Lead

As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! In this role, you will lead the development of Citizens retail staffing models across the branch network, leveraging Workforce Management Software to determine optimal branch staffing across sales and service functions. You will also manage routine FTE forecasting, conduct scenario planning and analysis, and interpret trends and variances. Additionally, you will collect data on branch staffing statistics to make recommendations for improving workforce efficiency and operations. You will build business requirements, execute projects, and derive business insights. You will also execute changes in staffing targets for business partners and reporting, work with finance partners to ensure financial objectives related to staffing are being met, and communicate and consume cross-functional insights and analysis results to Leadership through reports and presentations.

Qualifications, Education, Certifications, and / or Other Professional Credentials :

• Required Qualifications :
• 5+ years of relevant work experience; administrative support of Retail branches preferred
• Knowledge of Verint Workforce Management software required
• MS Office, including intermediate level of Power Point and Excel
• Strong communication skills
• Strong attention to detail
• Strong analytical skills; ability to analyze data and identify trends
• Strong research and problem solving skills
• Process improvement mindset
• Hours & Work Schedule :
• Hours per Week : 40
• Work Schedule : Monday - Friday, 8 : 00am - 5 : 00pm
• Role is onsite 4 days / week in a Citizens hub office location.

Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.