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Customer Service Representative

Customer Service Representative

1st EmploymentBenton, AR, US
11 hours ago
Job type
  • Full-time
Job description

Our client in Benton is seeking a reliable and customer-focused Customer Service / Counter Sales associate to join their team. This position is responsible for providing exceptional customer service, supporting daily store operations, and assisting customers with product and service needs.

Job Responsibilities :

  • Greet and assist customers in a professional and friendly manner, both in person and over the phone.
  • Answer customer inquiries and resolve complaints efficiently while maintaining a positive attitude.
  • Determine customer needs for tires, products, or service repairs and provide accurate quotes.
  • Schedule service work based on customer convenience and shop availability.
  • Open and close the store, including securing the building and making daily bank deposits.
  • Maintain a clean and organized showroom, customer lounge, and restroom areas.
  • Ensure a safe and tidy work environment on the shop floor.
  • Arrange and update tire and merchandise displays, including outdoor signage and message boards.
  • Receive, inventory, and organize tire shipments by size and type.
  • Handle cash and card transactions accurately and process customer payments.
  • Occasionally utilize customer vehicles for short test drives to verify service completion.
  • Perform other related duties as assigned to support store operations.

Qualifications :

  • High school diploma or equivalent required.
  • Previous retail, customer service, or counter sales experience preferred.
  • Basic understanding of automotive products or services is a plus.
  • Strong communication and interpersonal skills.
  • Ability to handle cash transactions and maintain accuracy in recordkeeping.
  • Dependable, professional, and detail-oriented.
  • Comfortable working in a fast-paced environment with varying responsibilities.
  • Must maintain a clean, well-groomed, and professional appearance.
  • Valid driver's license and acceptable driving record required.
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    Customer Service Representative • Benton, AR, US