Call Center Representative

A busy healthcare facility is seeking an experienced Customer Service Professional to join their team. The ideal candidate will handle high-volume inbound and outbound calls, deliver exceptional service, and support patients and staff by resolving inquiries efficiently and professionally. Responsibilities : Manage incoming and / or outgoing calls while providing accurate information and support. Answer questions, resolve complaints, and troubleshoot basic technical issues to ensure customer satisfaction. Document conversations and maintain accurate records in applicable systems. Apply active listening and problem-solving skills to identify caller needs and determine effective solutions. Perform additional administrative or customer support duties as assigned. Utilize computer applications and multiple screens while handling high call volumes. Qualifications : Minimum of 2 years of customer service experience, preferably in a healthcare environment. Bilingual required (facility-specific). Strong verbal and written communication skills with a professional and helpful demeanor. Excellent active listening skills and the ability to understand and address customer concerns. Effective problem-solving skills with the ability to analyze issues and provide appropriate solutions. Computer literate, with comfort navigating multiple systems and software simultaneously. Please note that the salary range and / or hourly rate range of $25.00 - $30.00 is a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and / or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and / or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business that is fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We pledge to continue the fight against racism and any other form of bias. We embrace and celebrate our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us all unique. We are the collective sum of individual differences, life experiences, knowledge, innovation, self-expression, inventiveness, and talent. We encourage everyone to apply!