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Customer Support & Outbound Sales Specialist

Customer Support & Outbound Sales Specialist

Activate TalentRichmond, VA, US
17 hours ago
Job type
  • Full-time
Job description

Customer Support & Outbound Sales Specialist

We're seeking a proactive and people-oriented Customer Support & Outbound Sales Specialist to join our remote team. This role combines world-class customer support with outbound sales prospecting to support our growing brand in the food & beverage space. If you're energized by great conversations, solving customer problems, and helping sales teams close more dealsyou'll thrive here.

Key Responsibilities

Customer Support :

  • Respond to inbound customer calls, emails, and chats regarding orders, product information, and general inquiries
  • Resolve customer concerns efficiently and professionally, escalating when appropriate
  • Make outbound follow-up calls to ensure issue resolution and build customer loyalty
  • Maintain detailed customer records and case notes in our CRM system
  • Deliver a consistent, high-quality customer experience that reflects our brand values

Outbound Sales (BDR) :

  • Conduct outbound calls to potential wholesale and retail leads to introduce our product line
  • Qualify leads and schedule appointments for the sales team
  • Research industry contacts and build a pipeline of prospects in the food & beverage market
  • Update CRM with lead details, call outcomes, and communication history
  • Help warm up and nurture early-stage sales opportunities
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    Customer Support Specialist • Richmond, VA, US

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