Personal Banker Supervisor, Richmond

Position Summary :

The Personal Banker Supervisor plays a key role in delivering exceptional customer service and strengthening customer

relationships. This position involves engaging in meaningful interactions to understand customer needs and recommending

tailored banking products and services, including checking and savings accounts, credit cards, loans, and digital banking

solutions.

In addition to a comprehensive retail training program that develops consultative sales skills, the Personal Banker Supervisor

receives leadership training focused on branch operations. This includes essential procedures for opening and closing the branch,

as well as strategies for making informed business decisions that prioritize customer satisfaction and operational efficiency.

Education and Experience Requirements :

• High school diploma / GED required.
• College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales

goals is required.

Currency.

Essential Functions :

to customer needs.

conducting outbound calling efforts.

transactions in an accurate and efficient manner.

transaction.

understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar

Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of

all position descriptions.