Helpdesk Support Technician

MANTECH seeks a motivated, career and customer-oriented Helpdesk Technician  in the Fort Meade, MD area. In this role, you will provide Tier 1 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Responsibilities include, but are not limited to :

Respond to customers' requests for modifications to organizational policies based on Risk Management Framework requirements.

Coordinate response to customer requests with Systems Administrators

Coordination of risk management framework

Minimum Qualifications :

High School Diploma / GED and 4+ years of related experience OR an Associate's Degree and 2 years of related experience

Experience supporting end user terminal devices; device management, security and operations

Security Clearance Requirements :

Current / Active TS / SCI with Polygraph.

Physical Requirements :

Must be able to remain in a stationary position 50%.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.