Patient Care Representative

Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Patient Care Coordinator. The successful candidate will be responsible for various front desk and administrative duties to ensure smooth operations within our medical office.  We offer a comprehensive benefits package and competitive compensation.  This position will serve primarily in one of our three Richmond offices and will rotate as needed for coverage throughout.

Key Responsibilities :

• Check patients in upon arrival, ensuring that all patient information and insurance eligibility are updated and accurate.
• Collect time-of-service payments for current and outstanding balances and copays.
• Efficiently check patients out and process claims.
• Answer phones promptly and professionally, assisting patients or directing calls to the appropriate person or department.
• Schedule patient appointments accurately, utilizing EMR systems. (Athena preferred)
• Check voicemails regularly throughout the day and promptly return calls, ensuring no delay in communication with patients.
• Prepare patient charts for all doctors, including organizing and filing lab results from LabCorp and hospital records in our electronic medical records system (Athena).
• Assist in other office for coverage as needed.

Requirements :