Host / To Go Specialist

Job Description

Job Description

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

Front of the House

• Suggesting new menu items from our limited time offerings.
• Cleaning, completing side work, and organizing supplies as needed.
• Proactively assisting other team members without being asked.
• Providing total guest satisfaction.
• Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.
• Seats customers at tables / booths appropriate for their needs and those of the restaurant and introduces feature of the day.
• Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
• Handles incoming telephone calls immediately and takes to go orders as appropriate.
• Maintains proper supply of clean menus.
• Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
• Resolves complaints as he / she becomes aware of them, notifying the manager of any complaints received.
• Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food / service satisfaction and handles customer complaints / suggestions appropriately.
• Busses and cleans guest tables in the dining room.
• Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.

Back of the House

Minimum Qualifications (Knowledge, Skills, and Abilities)