Korean Bilingual Healthcare Call Center Agent

Now Hiring - Bilingual Healthcare Agents

Bilingual Korean or Spanish speaking healthcare agents are needed to join our rapidly growing client. You will engage with members to resolve complex coverage and benefit issues, providing empathetic support and coordinating across internal and external partners to ensure seamless healthcare experiences. Handle inbound or outbound phone calls daily. Being resourceful and using technology to troubleshoot prior authorization issues and coordinate across PBMs, etc. Leveraging strong customer service and de-escalation skills to properly manage complex claims issues and support our members through difficult situations.

Skills : Bilingual, Spanish, Empathy, Customer support, Customer service, Help desk support, Outbound, Support, Technical support, Call center, Help desk, Customer service oriented, Customer service skills

Top Skills Details :

• Experience in healthcare call centers or customer service (non-retail)
• Strong multitasking and communication skills
• Comfort with discussing sensitive healthcare topics (e.g., chronic conditions, end-of-life care)
• Ability to use multiple monitors and systems simultaneously
• MUST be bilingual in SPANISH or KOREAN
• Must have knowledge of healthcare offerings and prior call center experience

Onsite Shifts & Hours :

Expert Level Pay and Benefits :

The pay range for this position is $22.00 - $24.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Houston, TX.

Application Deadline :

This position is anticipated to close on Oct 30, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.