General Manager

General Manager

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, and business-minded individual to lead our team as General Manager. This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Customer Service and Presentation

As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.

Sets the example for the team on the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.

Keeps the team members engaged in their duties.

Strive for high customer review ratings!

ENJOY your team! GROW your team! And PLAY to your fullest potential

Financial Administrative

• Manages groomers including quality control of work, safety, schedules, and client records
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
• Develops team in up-selling and using dog evaluations to grow revenue
• Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
• Work with team to assure our Quality of Care sets the standards for dog care

Team Management

Benefits

Location : 235 Prospect Ave, West Orange, NJ, 07052