Account Service Representative

Job Description

Job Description

As an Insurance Customer Service Representative, you will be the first point of contact for our valued policyholders.

In this role, you will have the opportunity to make a positive impact by assisting clients with their insurance needs, answering inquiries, and resolving any issues they may have. You will play a vital role in ensuring customer satisfaction and retention.

We believe in creating a warm and inviting atmosphere where employees feel valued and supported.

If you have a passion for helping others, excellent communication skills, and a desire to contribute to a successful team, we would love to hear from you. Apply now to join our dedicated team of insurance professionals!

Benefits

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Hands on Training

Responsibilities

Customer Support : Address inbound calls and provide exceptional customer service, resolving inquiries and issues promptly and professionally.

Policy Management : Update and maintain client accounts, ensuring accurate and timely information.

Documentation : Accurately record and document client interactions and transactions for future reference.

Communication : Communicate effectively with clients, insurance agents, and other team members to provide comprehensive assistance.

Problem-Solving : Identify and solve complex customer problems and concerns, ensuring customer satisfaction.

Requirements

Customer Service Experience : Prior experience in a customer service role.

Bilingual is a plus. (spanish)

Excellent Communication Skills : Strong verbal and written communication abilities, with a focus on delivering clear and concise information to customers.

Detail-Oriented : Ability to accurately process and record information and perform tasks with a high level of attention to detail.

Problem-Solving Skills : Proven ability to identify and resolve customer issues in a timely and efficient manner.

Adaptability : Willingness to learn and adapt to changes in policies, procedures, and technology.

Team Player : Ability to work collaboratively with colleagues to achieve team goals and deliver exceptional customer service.