Tax Resolution Specialist

Founded in 2023, Crete Professionals Alliance (Crete PA) delivers big four firepower to local American firms. Our rapid growth has made us a magnet for leading firms nationwide, eager to join our revolution in accounting. We empower small to mid-market firms with PE-backed capital, strategic technology partnerships, and innovative workforce solutionsincluding national recruiting and offshore supportwhile preserving a personal, local touch. With a presence in over half the US, 31 regional offices, 1,500 dedicated professionals, and offshore operations in Asia, we're the fastest-growing accounting firm in the nation and well on our way to the top 20. At Crete PA, our culture and relationships are the cornerstone of our success, and were always looking for talented, ambitious people to join our team. Do you have what it takes to keep up?

Tax Resolution Specialist

Objective :

The Tax Resolution Specialist is responsible for resolving IRS and state tax notices, supporting clients through audit processes, and ensuring full tax compliance. This role serves as a liaison between clients and tax authorities, provides strategic advice on penalty relief and compliance issues, and ensures timely, accurate resolution of all tax related correspondence. The ideal candidate is detail-oriented, experienced in audit defense, and skilled in delivering proactive, compliant solutions to reduce clients tax burdens and improve their overall financial stability.

Essential Functions :

Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution.

Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits.

Collect documentation and provide guidance on tax repayment expectations and strategies.

Conduct technical research to develop compliant responses and identify resolution opportunities.

Identify and apply for penalty abatements, tax relief programs, and settlement options.

Maintain accurate records of tax notice responses, resolutions, and client communications.

Collaborate with internal departments to support integrated tax resolution strategies.

Recommend and implement process improvements for handling tax notices and audit cases.

Educate clients on notice triggers and compliance practices to prevent recurring issues.

Utilize tax software and digital tools to manage client cases efficiently and compliantly.

Competencies :

Notice Review & Response : Analyze and respond to federal and state tax notices with precision and in compliance with current regulations.

Client Advocacy : Serve as the primary contact with tax authorities, representing client interests in audits, correspondence, and negotiations.

Audit Preparation : Prepare supporting documentation and coach clients through audit-related processes and expectations.

Tax Research & Strategy : Use authoritative tax research tools to develop defensible strategies and support responses.

Penalty Abatement : Identify opportunities for penalty relief and manage the preparation and filing of abatement requests.

Documentation & Compliance : Maintain detailed records of all correspondence, filings, and outcomes to meet compliance requirements.

Cross-Functional Collaboration : Partner with tax, legal, and financial departments to provide a holistic, client-focused resolution experience.

Supervisory Responsibility

This position has no supervision responsibilities. He or she will have the Senior Tax Resolution Specialist as a supervisor.

Position Expectations & Work Environment

This is a full-time hourly non-exempt position. While performing the duties of this job, the employee works normal office hours (with guilt-free flexibility). Some weeks over 40 hours will be required.

Location & Travel

Based in Springfield, MO. No travel required.

Required Education & Experience

Preferred Bachelor's degree in Accounting, Business, or a related field. Minimum of 2 years experience. Enrolled Agent Required.

Physical Demands

The physical demands described are representative of those necessary for an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Abacus!, one of the fastest growing firms in the regional area, is wholly dedicated to helping our clients achieve their financial objectives while also allowing our employees to reach their greatest potential. Our team of Abacus Professionals provide a distinctive level of service in tax, audit, accounting, and business consulting. Our passion for our clients and employees is the driving force behind all our work and the reason we are recognized as an entrepreneurial leader.

Your Abacus Experience : Youll find that things are distinctively different here at Abacus, and were proud of it.

We center on one key component : people. We foster an environment of growth, trust, and confidence and youll see it in daily interactions, hear it regular conversations, and live it as part of our Abacus Culture.

Our Award-Winning Firm : Were proud to be recognized by local, regional, and national organizations for our distinctive culture, great work environment, and our focus on ethics, quality and economic impact. Abacus distinctions include :

1. Inside Public Accountings Top 300 Firm in the U.S. #280 2024, 2025

2. An Inside Public Accountings Fastest Growing Firm in the U.S. - 2024

3. Accounting Todays No. 16 Fastest-Growing Firm in the U.S. 2024

4. An Accounting Todays Top Regional Leader in the Midwest 2023, 2024

5. Inside Public Accountings Best of the Best Firms 2023

6. A Biz 417s Best Place to Work 2021, 2022, 2023, 2024, 2025

7. An Accounting Todays Top 100 Best Firms to Work For 2009, 2010, 2020

8. 2021 Better Business Bureau Torch Award Recipient highlighting ethics and quality

9. Finalist for Springfield Business Journals Economic Impact Awards 2021, 2023

Website : AbacusPro.com

Abacus! is an equal opportunity employer. Hiring decisions are administered without regard to race, color,

creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship

status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or

local law.