Systems Administrator Sr - San Francisco

Responsibilities :

• Provide Tier 1 & 2 desktop user support.
• Provide support for HUD Baseline desktop and Microsoft Office Suites.
• Perform network printer / Multi-Function Device installs, upgrades & problem diagnosis.
• Perform LAN Administration for Windows 200x servers.
• Install workstation and file server software and hardware - locally and via remote.
• Diagnose and resolve LAN configuration problems.
• Evaluate and diagnose cabling, software and hardware problems.
• Install and support telecommunications hardware.
• Basic LAN troubleshooting skills / tools – TCP / IP, Trace-route, NBSTAT, PING, or other duties as assigned.
• Email user support.
• Data backup and restoration.
• Provide technical support for webcast / video teleconferences.
• Security patches and software upgrade surge support.
• Support technology upgrades – both hardware and software.
• Provide problem tracking support (CA Service Center) – end-user desktop / server support.
• Perform field office visits.
• Perform root cause analysis.
• Perform desktop / server decommissioning.
• Documentation of standard IT processes and procedures.

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