German Speaking Customer Service for Energy (Oil & Gas) industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency dedicated to helping candidates find jobs in their native language abroad, specializing in various sectors, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on successfully matching top talent with the right employers, providing a tailored and efficient recruitment process. We are currently seeking a German Speaking Customer Service representative for the Energy (Oil & Gas) industry. This position offers an exciting opportunity to join a dynamic team and interact with international clients, providing exceptional support and contributing to sustainable energy solutions. As part of Patrique Mercier Recruitment, you will have the chance to enhance your career path in a thriving sector while benefiting from our extensive network and expertise in international recruitment. Join us and take the next step in your career while immersing yourself in a vibrant work environment that celebrates diversity and encourages growth.

Responsibilities

• Provide exceptional customer service support to German-speaking clients in the energy sector.
• Resolve customer inquiries, complaints, and issues related to services and products.
• Assist clients with billing inquiries, account management, and contract questions.
• Maintain accurate records of customer interactions and transactions in the database.
• Collaborate with cross-functional teams to ensure customer satisfaction and effective problem resolution.
• Educate customers about products and services, providing guidance and technical support when necessary.
• Identify opportunities for process improvements to enhance customer service experience.