Customer Success Manager

Customer Success Manager

When you join Renaissance, you join a global leader in pre-K12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matterscreating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values : trust each other, win together, strive for the best, own our actions, and grow and evolve.

We believe that Customer Success is all about understanding your customers' desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance's business outcomes.

In this role as a Customer Success Manager, you will :

• Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, and defining success criteria to help them achieve their goals
• Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
• Develop a communication cadence with customers to monitor account health and deliver student learning outcomes including but not limited to Quarterly Business Reviews
• Strategize with sales, marketing, and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goals
• Continuously self-educate about Renaissance's products and solutions and the K-12 competitive landscape
• Anticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomes
• Cultivate and strengthen relationships within assigned accounts as well as cross-functionally within Renaissance
• Actively seeks to understand change and incorporate new processes and systems quickly and effectively
• Curate success stories from districts to broaden Renaissance's efficacy resources

For this role as a Customer Success Manager, you should :

Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential.

Salary Range : $56,100 - $77,200

This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies.

Benefits for eligible US employees include :

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.