Job Title : Claims Manager - Auto Appraisal Team

Location : Texas and Nevada (Remote options available)

Company : GoAuto Insurance Company

About Us :

GoAuto Insurance is a rapidly growing provider of non-standard auto insurance, committed to delivering exceptional service and innovative solutions. We take pride in our customer-centric approach and our dedication to excellence. Join our dynamic team and help shape the future of auto insurance!

Position Overview :

We are looking for an experienced Claim Manager to lead our Auto Appraisal Team. This role involves overseeing a team of auto appraisers in Texas and Nevada, ensuring efficient and accurate appraisal processes for non-standard auto insurance claims. The ideal candidate will possess a strong background in auto claims management, excellent technical expertise, and exceptional leadership abilities, all while demonstrating a passion for outstanding customer service.

Key Responsibilities :

• Team Leadership : Lead and manage a team of auto appraisers across Texas and Nevada, ensuring effective staffing, support, and performance.
• Claims Oversight : Direct the appraisal process from assignment to resolution, providing guidance based on the complexity of claims.
• Performance Management : Review appraisal reports, ensuring accuracy and compliance with documentation standards and company policies.
• Operational Excellence : Establish best practices for appraisal accuracy, customer service, and claims resolution in collaboration with peers and executive management.
• Training & Development : Provide ongoing training, coaching, and mentorship to team members, fostering professionalism and engagement.
• Compliance Monitoring : Ensure adherence to industry regulations, company procedures, and best practices in auto appraisal and claims management.
• Vendor Management : Oversee the use of independent appraisers and direct repair facilities, balancing cost and quality.
• Performance Evaluation : Conduct regular performance reviews, compile evaluations, and provide constructive feedback to support team members' growth.

Qualifications :

Extensive Auto Claims Experience : A minimum of 5 years in auto claims management or a related role, with a strong understanding of non-standard auto insurance.

Claims Expertise : Proven experience in managing appraisal processes, with a thorough understanding of auto insurance products and industry standards.

Management Skills : Demonstrated ability to effectively lead and develop teams, with strong mentoring and training capabilities.

Education : Bachelor’s degree in Business, Finance, or a related field preferred; relevant experience may be considered in lieu of a degree.

Communication & Analytical Skills : Excellent written and verbal communication abilities, strong organizational skills, and capacity to analyze data for continuous improvement.

Benefits :

401(k)

Medical, dental, and vision coverage, including free preventative care

Wellness and mental health programs

Health care flexible spending accounts, health savings accounts, and life insurance

Paid time off

Short- and long-term disability

Pay : $85,000 - $105,000

Schedule :

Job Type : Full-time

Monday to Friday

Work Location : Remote