Customer Care Representative

Customer Care Representative

Resilient, tenacious, upbeat and resourceful, our customer service professionals are the voice of Centric Brands for our customers, clients and vendors. Whatever the need, they go the extra mile every day to deliver incredible experiences, provide solutions and burnish our reputation for excellence. If you're a good problem-solver with exceptional people skills, we invite you to explore this opportunity to join one of the world's premier lifestyle brand collectives, a company with the size, scope and opportunities to take your career to a whole new level.

Specific Responsibilities Would Include

As a Customer Care Representative, you will be responsible for delivering outstanding service to our customers across multiple channels including email, chat, phone, and social media. You'll help resolve inquiries, provide product information, and ensure every customer interaction reflects our brand values of style, inclusivity, and care.

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide accurate information about products, sizing, availability, shipping, returns, and promotions.
• Resolve customer issues efficiently and empathetically, ensuring a positive experience.
• Address customer concerns and resolve issues promptly, striving for first-contact resolution whenever possible.
• Maintain a deep understanding of products and services to provide accurate information and recommendations to customers.
• Build long-term relationships with high-value customers through personalized clientele strategies, including proactive outreach, styling suggestions, and exclusive service.
• Collaborate with other team members to optimize the omni-channel / e-commerce platform, streamline processes, and improve customer satisfaction.
• Identify trends in customer feedback and suggest improvements to processes or products.
• Uphold company policies and procedures regarding customer interactions, privacy, and security.
• Stay updated on industry trends, e-commerce best practices, and customer service techniques to enhance job performance.

Our Best Fit Candidate Would Have

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands though workshops, resources and inspiring conversation.

Salary Range : $50,000 - $60,000

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer