Housing Manager

Housing Manager

Oversee aspects of the Housing Department and ensure all program guidelines and department functions are effective to meet both agency and client needs. Provide housing assistance and services to residential and non-residential program participants who are either residing in the emergency shelter program or immediately fleeing a domestic violence or sexual assault living environment.

Essential Duties and Responsibilities :

• Directly supervise 2 program staff Housing Case Managers- ensuring appropriate services is rendered to program participants.
• Network and engage other resources to advance the mission of the agency.
• Represent the agency in a manner that is professional and is reflective of the agency mission and management philosophies.
• Promote positive relations on behalf of the agency and its program participants.
• Oversee, evaluate and determine participant entry into the Housing Program.
• Review and approve all Housing Packets for discrepancies and accuracy.
• Coordinate programs for families including, but not limited to, follow-up support groups, self-improvement workshops, advanced life skills, etc.
• Be knowledgeable of community resources.
• Maintain program participant records.
• Serve as designated staff liaison for Housing Coordinated Access System.
• Have knowledge of grant objectives and goals.
• Prepare reports as requested.
• Plan and implement educational and personal growth oriented programs for sheltered families.
• Continually oversee program needs and make recommendations to the supervisor.
• Participate in agency fund-raisers, community awareness, and speaking activities.
• Provide victim information to former shelter residents, including referrals to the victim assistance / advocacy staff as appropriate.
• Work weekends and evenings as required or as requested.
• Attend staff meetings.
• Assist with answering the agency hotline.
• Assist with providing assessment services to victims.
• Rotate as the on-call emergency accompaniment staff and have the ability to respond within 45 minutes.
• Represent the agency in public presentations and professional training.
• Develop and procure program / service awareness activities, literature and program supplies, maintain playroom, information distribution areas, and supplies for school and group activities.
• Other duties as assigned.
• Supervise the Housing Case Manager and Housing Specialist.
• Oversee volunteers assigned to work with follow-up services.
• Demonstrate leadership, communication, and problem solving skills in a manner which encourages and empowers residents to seek remedies for positive change.
• Make independent decisions to benefit program participants, and the agency as a whole.
• Communicate program and participant service needs to the supervisor.
• Assist in problem solving.

Education / Other Skills / Abilities / Requirements :