Tech Lead, Digital Customer Experience

PENNYMAC

Pennymac (NYSE : PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Tech Lead of Customer Digital Experience is a key leadership role responsible for guiding the technical direction of a development team, ensuring the delivery of high-quality software, and fostering a collaborative and productive environment. The Tech Lead combines technical expertise with leadership skills to drive projects from conception to production, while aligning with the overall product architecture and organizational goals.

Responsibilities :

• Define how user stories will be technically implemented, ensuring alignment with best practices and architectural standards.
• Understand system / product architecture and work with Senior Tech Leads and architects to ensure alignment with overall product architecture and strategy.
• Provide technical guidance and mentorship to team members (engineers and testers), fostering their technical growth and capabilities.
• Guide the team on the appropriate path for technical breakdown of complex tasks and system integration.
• Drive the adoption of sound software development principles and best practices within the team.
• Accountable for ensuring the product stays in a production and high-quality state.
• Ensure the scrum / agile ceremonies are effective in enabling and improving the team's collaboration, communication, and understanding of the work.
• Promote a collaborative team environment and facilitate effective communication among team members, product owners, and other stakeholders.
• Work with other tech leads to ensure integration technical considerations are addressed in a holistic approach.
• Ensure the technical excellence of all aspects of the code is maintained, including code quality, design patterns, and adherence to standards.
• Oversee the implementation of robust testing practices, including unit, integration, and end-to-end testing, as well as regression testing and automation / build scripts.
• Drive continuous improvement in the software development process, including code reviews, refactoring, and optimization.
• Collaborate with Product Owners to define project scope, technical requirements, and timelines.
• Contribute to technical roadmaps and planning.
• Identify and mitigate technical risks throughout the project lifecycle.
• Ensure timely and high-quality delivery of software solutions.
• With the Product Owner, administer tools (e.g., Jira) and drive the team to ensure data is accurate for reporting and that everyone on the team understands progress and uses the data to guide self-improvement activity.
• Promote the use of appropriate tools and technologies to enhance development efficiency and productivity.

What Youll Bring

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values : to be Accountable, Reliable and Ethical in all that we do.Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home : Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include :

To learn more about our benefits visit :

For residents with state required benefit information, additional information can be found at :

Compensation : Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below :

Some roles may be eligible for performance-based compensation and / or stock-based incentives awarded to employees based on company and individual performance.

Salary

$110,000 - $170,000

Work Model

OFFICE

#J-18808-Ljbffr