Packaging Technical Services Specialist

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The Thurmont Plant was opened in 1950. We are one of the biggest employers in the area with opportunities in various printing jobs and various working shifts. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Technical Service Specialist provides on-site and remote support for both RRD production operations and clients within the Packaging Platform. This role ensures optimal performance of production equipment, assists in troubleshooting production issues at both the client and RRD locations, and supports clients in achieving high-quality output and efficiency.

Responsibilities :

• Collaborate with R&D and sales teams to support new product introductions and resolve client concerns
• Travel to client (or potential client) locations to investigate performance issues, isolate defective material, provide recommended corrective resolution and complete required documentation regarding the issue
• Advise clients and key stakeholders on improved methods (equipment set up and support, troubleshooting equipment trials, etc...)
• Conduct product trials and product testing to evaluate materials and ensure compatibility with production specifications for both RRD and the client
• Coordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls. Ensure the distribution of the collected information to the appropriate Technical Department personnel
• Troubleshoot existing problems involving designs, materials, and processes and provide creative cost-effective solutions
• Maintain detailed records of service calls, technical reports, and customer communications
• Collaborate with client Technical Project Managers on analyzing vendor designs for manufacturing proposals and proactively mitigating potential manufacturing risk from design submissions
• Interacts with customers, suppliers, vendors, and division personnel regarding quality and production issues
• Assists in the development of procedures and techniques for reducing process variation
• Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met
• Identify cost-saving opportunities related to materials, design, labor, and efficiency

Qualifications

Additional Information

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability / veterans