Support Service Analyst, CBO

Miami, FL | Full-Time Corporate Business Office

Summary

CBO Support Service Analyst (SSA) is responsible for working with the CBO Support Service team management to see that all daily correspondence is processed correctly and distributed accurately. The SSA also is responsible for scanning all correspondence and payment documentation received for processing patient accounts receivable. SSA ensures that all work is completed daily with minimal errors in processing. Completes support service processes and procedures to ensure that correspondence and archival data is compliant, error free, and submitted timely. Must be able to work independently with general supervision.

Responsibilities

Indexes mail and other correspondence into the current software systems. Updates the Patient Accounting System with changes to comments, as appropriate, based on new or updated information. Processes audit requests for internal or external auditors. Receives and processes requests from third parties for additional information (i.e. : medical records, charge explanations and accident details.) Maintains files for future reference. Research and document all correspondence activity and post comments into the JHS Patient Accounting System. Coordinates medical record requests as needed. Accurately document work activity on-line for future departmental reference. All documentation should be clear, concise and easily understood by others. Works with supervision, management and the patient accounting staff to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department. Maintains productivity and quality standards in accordance with department policy and procedure. Informs the Supervisor of any problems or changes in correspondence requests. Exercises independent judgment to analyze and report repetitive edit failures so corrective actions can be taken. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact billing. Attends scheduled department meetings and training sessions. Must be very detail-oriented and accustomed to high volume output. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs other job duties that may be required to provide the quality and level of service expected by JHS and Revenue Cycle management.

Experience

Generally requires 0 to 3 years of related experience.

Education

High school diploma is required. Bachelor's degree in related field is strongly preferred.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Knowledge and skill in use of job appropriate technology and software applications.

Credentials

Valid license or certification is required as needed, based on the job or specialty.

Unit Specific Credential

Working Conditions

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as : extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit / department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as : communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit / department in collaboration with the Reasonable Accommodations Committee (RAC).