Talent.com
Bilingual (Spanish) Contact Center Supervisor - Mortgage
Bilingual (Spanish) Contact Center Supervisor - MortgageM&T Bank • Bridgeport, CT
No longer accepting applications
Bilingual (Spanish) Contact Center Supervisor - Mortgage

Bilingual (Spanish) Contact Center Supervisor - Mortgage

M&T Bank • Bridgeport, CT
30+ days ago
Job type
  • Full-time
Job description

Description

Location: Bridgeport, CT

---

Schedule: Open availability required from 8:30AM-9PM ET Monday-Friday (typically four 8:30am-5pm shifts, one 12:30pm-9pm shift/week)

---

Overview:

This position is the first level of management within the Contact Center. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit.Primary Responsibilities:
  • Supervise and coordinate daily workflow to meet the objectives of the assigned department. Serve as subject matter expert on procedures, policy and operations to represent work group on Department and Bank-wide projects as needed.
  • Resolve complex problems arising out of customer account management, either directly or through subordinate staff.
  • Provide leadership, guidance, feedback and training to staff.
  • Communicate and enforce operational and procedural changes to ensure compliance with Bank and division policy, investor regulations and very complex laws and regulations pertaining to the work of the department.
  • Participate in or facilitate process innovation and special projects as assigned by division management.
  • Monitor activities of assigned staff to ensure all organizational and departmental policy and procedures and external regulations are followed to minimize risks to the Bank from non-compliance.
  • Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Scope of Responsibilities:The position works under minimal supervision and uses independent judgment and discretion in the day-to-day supervision of the assigned unit.Supervisory/Managerial Responsibilities:Education and Experience Required:Combined minimum of 5 years’ higher education and/or relevant work experience, inclusive of a minimum of 2 years' work leadership experienceExcellent customer service skills with ability to use tact and diplomacyStrong knowledge of relevant spreadsheet, word processing, and presentation softwareAbility to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment. Education and Experience Preferred:Bachelor's DegreeDemonstrated work leadership skillsExcellent verbal and written communication skillsStrong knowledge of departmental systems, documents and proceduresPrevious call center, banking operations, or customer service experience Physical Requirements:N/AM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $31.72 - $52.86 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBridgeport, Connecticut, United States of America
Create a job alert for this search

Bilingual (Spanish) Contact Center Supervisor - Mortgage • Bridgeport, CT

Similar jobs

Senior Supervisory Control Specialist

Wells FargoWestport, CT, United States
Full-time

Senior Supervisory Control Specialist.Wells Fargo is seeking a Senior Supervisory Control Specialist to join our Client Relationship Group within Wealth and Investment Management.This role is respo...Show more

 • Promoted

Private Client Banker - Huntington, NY

JPMorgan ChaseHuntington, NY, United States
Full-time

You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and havin...Show more

 • Promoted

Banking Center Relationship Banker 2

Webster BankDarien, CT, United States
Full-time

If you're looking for a meaningful career, you'll find it here at Webster.Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, busine...Show more

 • Promoted

Bilingual Spanish Caregiver — Flexible Shifts & Rewards

Care Finders, Inc.Monroe, Connecticut, United States
Full-time

A caring home care provider in Monroe, CT, is seeking a Caregiver to offer personalized support and companionship to clients.The role requires fluency in Spanish, driving ability, and availability ...Show more

 • Promoted

Coordination Center Associate

Health and Welfare Council of Long IslandHuntington Station, NY, United States
Full-time

The Health and Welfare Council of Long Island (HWCLI) is a private, not for profit, health and human services planning, research/public education and advocacy organization that serves as the umbrel...Show more

 • Promoted

Branch Banking Client Consultant II-Licensed

Flagstar BankSmithtown, NY, United States
Full-time

Position Title Branch Banking Client Consultant II-Licensed Location Smithtown, NY 11787 Job Summary The Branch Banking Client Consultant II-Licensed provides best in class experience by resolving ...Show more

 • Promoted

Wealth Relationship Manager - SAFE ACT - New Canaan

CitigroupNew Canaan, CT, United States
Full-time

Wealth Relationship Manager - SAFE ACT - New Canaan.Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.At ...Show more

 • Promoted

Centralized Reservation Coordinator-Remote

HEI Hotels and ResortsNorwalk, CT, United States
Remote
Full-time

Centralized ReservationHEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.We are the acknowledged experts on upper...Show more

 • Promoted

Patient Services Call Center Specialist

Hartford HealthCareBridgeport, Connecticut, United States
Full-time

A leading healthcare provider in Bridgeport seeks a Customer Service Call Center Operator to manage telecommunication tasks and provide quality customer service.The role involves answering calls, p...Show more

 • Promoted • New!

Internal Medicine Physician

The Inline GroupLitchfield, Connecticut, US
Full-time

Internal Medicine physician employment in Connecticut : The Inline Group -.Hours:Monday - Friday No Evenings.Call Schedule: Averages 2 weekends per year and 1 weeknight every 5-6 weeks, phone call ...Show more

 • Promoted

Senior Relationship Specialist - New Milford Center

Union Savings Bank - CTNew Milford, CT, United States
Full-time

Senior Relationship Specialist.The Senior Relationship Specialist is responsible for developing, maintaining and deepening customer relationships.Responsible for accurately and effectively handling...Show more

 • Promoted

Compassionate In-Home Caregiver | Flexible Hours & Growth

Senior HelpersLitchfield, Connecticut, United States
Full-time

A leading home care service provider is seeking dedicated caregivers to join their team in Litchfield, Connecticut.In this rewarding role, caregivers will provide companionship and assist with dail...Show more

 • Promoted

Commission Sales Associate - Mens, Full Time - Huntington

Bloomingdale’sHuntington Station, NY, US
Full-time

Day-1 Medical, Dental, Vision Benefits for eligible colleagues.Flexible Holiday Time-Off & Flexible Scheduling.Instant access to earned wages with .Enhanced benefits: pet, home & auto insurance & m...Show more

 • Promoted

Director of Paid Media

GorillacommerceNorwalk, CT, United States
Full-time

Gorilla Commerce, you will lead the charge in shaping our paid media strategy across on-platform and off-platform channels to drive profitable growth.This role demands a data-driven leader who comb...Show more

 • Promoted

Work From Home

Remote JobsNew Milford, CT
Remote
Full-time

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work from ...Show more

 • Promoted

Private Client Banker - Huntington, NY

ChaseHuntington, NY, United States
Full-time

You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and havin...Show more

 • Promoted

Compliance Officer (Bilingual in Spanish)

NAFI CT Inc.Litchfield, CT, United States
Full-time

Compliance Officer (Bilingual in Spanish).NAFI Connecticut provides programs, consultation, and support services in a variety of settings across Connecticut, New York, and Rhode Island.We work with...Show more

 • Promoted

Associate, Client Service Operations

Bridgewater AssociatesWestport, CT, United States
Full-time

Associate, Client Service Operations.Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional ...Show more